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Delivery & Dispatch

Overnight courier is FREE for all New Zealand orders over $49 (all other orders have a flat rate of $4.95). Orders are dispatched from our friends at Store & Send Co on Mondays, Wednesdays and Fridays

The arrival of our second baby meant that FaceStuff HQ recently moved from the spare room to a small scale pick and pack centre near Hamilton Airport (Store & Send Co).

While I'm on maternity leave there's a friendly team of ladies who will take turns packing and sending your orders. Orders will be sent on Mondays, Wednesdays and Fridays.

The integrated shipping system will keep you updated about the status of your order via the NZ Post website. If you can't find the info please get in touch so I can help you out.

Courier Post should deliver your order overnight (so the day after you get the notification your parcel has been collected from FaceStuff HQ). You should be able to track your order at all times via the link from NZ Post.

If you're worried your order hasn't turned up when it should have, or you're not getting updates from NZ Post please get in touch so I can help you out.