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Delivery & Dispatch

Overnight courier is FREE for all New Zealand orders over $49 (all other orders have a flat rate of $4.95). Please note that due to the backlog couriers are experiencing, you may not receive your order overnight. I have resumed shipping to Australia, but please expect delays as postage is a shemozzle.

Please note: I highly recommend you use an email address for your order confirmation and delivery updates rather than a phone number, this will make it much easier to track your order.

Ian, my friendly rural delivery driver, collects your orders from the letterbox at the end of our driveway at 10am every week day morning. All orders placed before 5pm will be dispatched the following business day.

For those shopping in the middle of the night on their phone (#guilty) I will try my very best to get your order packed and to the letterbox before Ian turns up in his red ute - but some days I will miss him!

I use an integrated system to load my parcels so the updates will come via the NZ Post website - they might look a little weird but they should hopefully have all the info you need to track your order. If you can't find the info please get in touch so I can help you out.

For New Zealand orders: Under normal circumstances, Courier Post should deliver your order overnight (so the day after you get the notification your parcel has been collected from FaceStuff HQ) but due to the current backlog of parcels at depots it will probably be a few days.

You should be able to track your order at all times via the link from NZ Post, but if you're worried your order hasn't turned up when it should have, or you're not getting updates from NZ Post please get in touch so I can help you out.

For Australian orders:

I have resumed shipping to Australia, orders over $99 can enjoy FREE shipping, other orders have a flat fee of $9.95. I am currently taking these to the post office and handing them over the counter - so please be patient as my nearest post office is 30km away.

NZ Post will get your order to the plane and then when it gets to your side of the ditch, Australia Post will take over the delivery. Shipping to Australia is a guessing game at the best of times, but currently it takes at least two weeks for an order to arrive - so please be prepared for delays.

Thanks in advance for your patience and for supporting a kiwi business and trusting me to get your face stuff safely across the Tasman - I do really appreciate your support!