Overnight courier is FREE for all New Zealand orders over $49 (all other orders have a flat rate of $5). Shipping to my good friends in Australia is FREE for all orders over $99 (all other orders have a flat rate of $10).
Ian, my friendly rural delivery driver, collects your orders from the letterbox at the end of our driveway at 10am every week day morning. All orders placed before 5pm will be dispatched the following business day.
For those shopping in the middle of the night on their phone (#guilty) I will try my very best to get your order packed and to the letterbox before Ian turns up in his red ute - but some days I will miss him!
I use an integrated system to load my parcels so the updates will come via the NZ Post website - they might look a little weird but they should hopefully have all the info you need to track your order. If you can't find the info please get in touch so I can help you out.
For New Zealand orders: Courier Post should deliver your order overnight (so the day after you get the notification your parcel has been collected from FaceStuff HQ) but if you're rural or at the opposite end of the country (I'm looking at you Invercargill) it might take two business days.
You should be able to track your order at all times via the link from NZ Post, but if you're worried your order hasn't turned up when it should have, or you're not getting updates from NZ Post please get in touch so I can help you out.
For Australian orders: NZ Post will get your order to the plane and then when it gets to your side of the ditch, Australia Post will take over the delivery - you should still receive tracking details but I'm still testing my integrated system.
Shipping to Australia is a bit of a guessing game (I'm going to keep it real with you) and so it is always my hope that your order will be with you within five business days but that just doesn't always happen.
Thanks in advance for your patience and for supporting a kiwi business and trusting me to get your face stuff safely across the Tasman - I do really appreciate your support!